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常见问题
Quick answers to common questions
All HelpfulWay products come with a comprehensive 2-year warranty covering parts and labor. Extended warranty options are available for up to 5 years.
Installation time varies by product complexity, but typically ranges from 1-3 days. Our certified technicians handle all installation and setup, including staff training.
Yes, we provide comprehensive training programs including on-site training, online courses, and ongoing support to ensure your team can operate our equipment effectively.
Absolutely! Our systems allow full recipe customization. You can modify existing recipes or create entirely new ones. Our culinary team can also help develop custom recipes for your menu.
We provide 24/7 technical support, regular maintenance services, software updates, and ongoing training. Our support team is available via phone, email, and remote assistance.